Shipping policy

Shipping policy

Processing. Orders ship within 1 business day (Monday to Friday, excluding holidays). You'll get a tracking number by email when it ships.

Rates. $5 flat on every order we ship. Pickup is free. Your total shows at checkout before you pay.

Where we ship. United States only, by ground. Our wash and detailer products are liquids, so they travel by ground service and can't go by air. We can't ship to APO, FPO or DPO addresses at this time.

Delivery time. Most orders arrive 2 to 6 business days after shipping.

Local pickup. Free. Choose Pickup at checkout, then reply to your order email to grab it in Albany or at the next Cold Start meet (Saturdays, 9 to 11am, North Albany Village). We'll confirm the spot and time.

Lost or stuck packages. If tracking hasn't moved in 7 days, or it says delivered and you can't find it, email us. We'll work with the carrier and, if it's lost, we'll reship it.

Wrong address. Double-check your address at checkout. If a package comes back to us because of an address error, we'll reship it once you cover the new postage.