Refund policy

Refund policy: The "That's Clean" Promise

We want every customer to finish a wash and say "that's clean." If you don't, we'll make it right.

The Promise. Try any Glös+ product. If you're not happy with it, tell us within 30 days of delivery and we'll refund it or send a replacement, even if the bottle is opened. Keep the bottle, no need to ship chemicals back. One Promise claim per product per customer.

Damaged, leaking or wrong items. Send us a photo within 7 days of delivery and we'll ship a replacement right away at no cost. You don't need to return it.

Unopened items. Changed your mind? Unopened, sealed products can be returned within 30 days of delivery for a full refund of the product price. Contact us first and we'll send instructions. Return shipping is on the customer unless the item arrived wrong or damaged.

What we can't take back. Opened products outside the Promise, items damaged by misuse or improper storage, gift cards, and products bought from another seller.

How refunds work. Approved refunds go back to your original payment method within 5 business days of approval. Your bank may take a few more days to post it.

How to start. Email info@cleanculturegarage.com with your order number. A real person in Albany, Oregon answers, usually within one business day.